Our implementation consultants follow strict project planning processes where by making sure optimum available resources are used to achieve customer set goals. We have successfully carried out projects locally and internationally with customer set targets achieved as per agreed schedules.
We specialize in providing customized solutions using HP / Siemens / IBM small and mid range servers. Through extensive knowledge in SCO Unix, Novel Netware, Microsoft Server 2008 / 2012, SQL 2005, Oracle 10g and 11g, we have been able to cater to a wide range of solutions using our product portfolio. We are currently the 1st level Server Hardware Support service provider to all our customers.
Having a fully equipped PCB workshop, we are able to assemble, repair printed circuit boards of all MICROS / Elo related hardware. This covers in the spectrum of
- Printer Mechanisms ( dot-matrix / thermal )
- Printer Heads
- LCD Touch Monitors
- Touch screens & controllers
- Micros & Elo main boards
- Card Readers
Having an equipped facility has helped us to minimize the turn-around time from breakdown to operational use of all applicable hardware equipment maintained by Hospitality Technology (Pvt) Ltd.
Providing support for mission critical applications, we are geared to provide 24/7 support to all our customers. Currently 32 sites fall under this category for products support. Following methodology is used for support purposes:
- Telephone : 24/7 phone support provided
- Remote Login : PCI compliant remote support connectivity provided for sites when login access is required. ( Above includes application specific support and systems support )
Customer required to have replacement units to be used at hardware failure. Defective unit to be sent for repair and return.
- On Site ( City Limits ) : Onsite service or one to one hardware replacement done when required
- On Site (Outstation) : Support personnel dispatched within the day to site
As you ensure care and comfort for your customer, we ensure you are not isolated even in furthermost destination
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